Service, FSE 3 (Winnipeg)
Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel. Maintaining customer satisfaction is the primary goal. Therefore, the engineer must demonstrate ownership in difficult circumstances and show a sense of urgency about getting results prioritized by Service Management or the customer.
Understands customers competitive environment
Provides proactive regional leadership in the improvement of customer relationships and satisfaction.
Drives the region to maximize customer satisfaction consistent with regional business objectives. Shares best practices within local region and the entire Zone. Works closely with Sales to achieve results
Provides communication and leadership at luminary and the most challenging regional accounts.
Involved in multiple levels in accounts.
Performs a wide variety of tasks and changes focus quickly as demands change. Adapt to varying customer needs. Initiates and facilitates change and explains why. Seeks out, develops/facilitates and shares best practices.
Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues. Overcomes roadblocks and provides permanent solutions.
Actively participates as a member of one or more regional empowered work teams. Puts the team ahead of individual needs.
Operate under the required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations. Adheres to established quality requirements, (FDA ISO9000), and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, RMAs, A/Rs, customer purchase orders, equipment, company vehicles, business expenditures
Performs all administrative duties in a complete and timely manner including timesheets, service tickets, expense reports, FCOs, preventative maintenance, and other related paperwork.
Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues.
To succeed in this role, you will have the following skills and experience
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.